Privacy Policy

This page aims to inform you of our policies regarding the collection, use and disclosure of Personal Data when you use our Service and the choices you have associated with that data.

The Namibia Revenue Agency (NamRA) (“us”, “we”, “our”), operates from Windhoek, Namibia and is the sole owner of the NamRa website and insights residing on www.namra.org.na (the “service”).

Type of Data Collected

We have several different types of information for various purposes to provide and improve our Service to you. Below is a look at the type of data we collect via our Services:

Personal Data.

We make use of two online forms on our Services, where we ask you to provide us with certain identifiable information, which we use to contact and identify you (“Personal Data”). The following data about you is collected:

• Name
• Surname
• Contact Number
• Email Address
• Inquiry Message sent via contact form or question asked via ask a question form.

All data is captured, encrypted and saved onto a database, this data is used to identify the number of enquiries received via our services as well as to ensure that all enquiries and questions were responded to.

An option allows Users to specify if the data stored should be anonymous or not, in which case the entry is still recorded; however, all personal data is replaced with the word “Anonymous”.

Usage

We may also collect information on the performance of our services (“usage data”). This usage data may include information such as your computer’s Internet Protocol (e.g. IP Address), browser type, browser version, and the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Kindly note that all data is stored for a period of five (5) years.

Tracking & Cookie Data

NamRa makes use of a digital assistant (referred to as “okaNamRA”) to facilitate Users in identifying the tax schedules they are required to complete with Income Tax Returns. A cookie or http text file is created and stored onto your computer.

A unique identification number is stored within the cookie. This identifier allows the website to store the answers you provided in terms of tax schedule - allowing you to continue using the website without losing data. At no point will personal data be stored on the NamRA database or within the cookie.

Usage of Data

We use collected data for the following purposes:

• To provide Customer Care and Support;
• To use analytics and valuable information so that we can improve our Services;
• To monitor the usage of our Services; and 
• To detect, prevent and address technical issues.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintain on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

• Kindly take note, upon the use of our Enquiry and Ask a Question Form, your Personal Data undergoes the following transfers:
• Personal data stored in a MySQL database, hosted in 6100 Center Dr. Suite 1199, Los Angeles, CA 90045, USA. The Database is backed up to an Amazon Glacier account weekly, and kept for a maximum of six (6) months. Our service allows you the opportunity to decide whether any data stored within our database remains anonymous or not.

The contents of the email, sent to name@company.com, hosted by [insert email hosting service provider]. 

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this, Privacy Policy and no transfer of Personal Data will take place to an organisation or country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with legal legislation;
• To protect and defend the rights or property of NamRa;
• To prevent or investigate possible wrongdoing in connection with the Service;
• To protect the personal safety of Users of the Service or the public;
• To protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. All personal data stored within the database of the Service is encrypted, using the standard (Advanced Encryption Standard) AES-256 bit.

Service Providers

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available on Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits daily.

Activity via Google Analytics is tracked for a total of five (5) years.

For more information on the privacy policy of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
 

AddThis Social Sharing Plugin

Our Services make use of a third-party social sharing solution, called AddThis. The data collected by AddThis may include, but is not limited to:

• Unique IDs such as a cookie ID on your browser;
• IP addresses and information derived from IP addresses, such as geographic location;
• Information about your device, such as browser, device type, operating system, the presence or use of “apps”, screen resolution, or the preferred language;
• The data and time you visited our SErvice or you used the AddThis Toolbar;
• The referring URL and web search you used to locate and navigate to our Services;
• Keywords entered into the AddThis Toolbar search.

You can opt-out of having made your activity on the Service available to AddThis by using their “opt-out” options: http://www.addthis.com/privacy/privacy-policy

Additional Privacy Policy Links
http://www.youronlinechoices.eu/
http://optout.networkadvertising.org/?c=1#!/
http://optout.aboutads.info/?c=2&lang=EN

Service Hosting

Personal Data stored in a MySQL database, hosted in 6100 Center Dr. Suite 1199, Los Angeles, CA 90045, USA.

Links to other Site

Our Service may contain links to other sites that we do not operate. If you click on a third-party link, you are redirected to that third parties website. We strongly advise that you review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party or services.

Children's Policy

Our Services does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you were aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take the necessary steps to remove that information from our Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this Page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted to this page. 

Contact Us

If you have any questions about this Privacy Policy or wish to request for the removal or retrieval of your data, please contact us by email: webmaster@namra.org.na